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1904 Tower Plaza, Sheikh Zayed Road, opp. The Future Museum, Dubai, UAE

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business@hawklandglobalfz.com

Services / Technology Transfer & After-Sales

Technology Transfer & After-Sales

Partnership that continues long after handover.

Hawkland Global helps manufacturers adopt new technology, build in-house skills and keep their equipment running at peak performance for its entire service life.

Overview

Bringing New Technology to Your Plant

Introducing a new technology, such as moving IV production from glass bottles to plastic containers, involves more than new equipment. Your team needs the process knowledge, operating skills and documentation to run it confidently and consistently.

As a modern indenting house, Hawkland Global's role is to help pharmaceutical companies bring in and work with new technology. We transfer the know-how alongside the machines. Our after-sales team then stays with you to protect uptime, product quality and your return on investment.

Our Services

Technology Transfer

Process know-how, product and container recipes, SOPs and batch documentation transferred to your team.

Training Programmes

Structured operator, maintenance and QA training, delivered on site and at manufacturers' facilities.

Spare Parts Supply

Genuine spare parts, change parts and consumables, with recommended stock lists to prevent downtime.

Preventive Maintenance

Scheduled service visits, inspections and annual maintenance contracts tailored to your equipment.

Remote & Breakdown Support

Remote diagnostics, troubleshooting by phone and video, and engineer visits when needed.

Upgrades & Retrofits

Capacity upgrades, format changes, automation improvements and requalification after modifications.

After-Sales Coverage

Mechanical
Wear parts, moulds, change parts, seals and gaskets
Electrical & Controls
PLC and HMI support, software updates, sensors and drives
Process
Optimising cycle times, yields and product changeover
Compliance
Periodic requalification, calibration and change control documents
Consumables
Filters, gaskets, preforms, granules and packaging materials
Performance
Overall equipment effectiveness (OEE) reviews and improvement plans

How Our Support Works

01

Onboarding

Your equipment, critical spares and service contacts are registered with our support team.

02

Service Plan

We agree a preventive maintenance schedule and spare-parts stock suited to your production.

03

Responsive Support

Issues are logged, diagnosed remotely and resolved quickly, with site visits when required.

04

Regular Reviews

We review performance and maintenance history and recommend improvements.

05

Continuous Improvement

Upgrades and retrofits are planned as your products and output grow.

Why Choose Hawkland Global

Long-Term Partner

We stay involved after the sale, with a team that knows your plant and your equipment.

Genuine Parts

Original spare parts sourced directly from manufacturers to protect performance and warranty.

Less Downtime

Preventive maintenance and recommended spares stock reduce unplanned stoppages.

Skills That Stay

Training and documentation build lasting capability within your own team.

Standards We Design To

  • ✓ICH Q10 Pharmaceutical Quality System
  • ✓WHO guidelines on technology transfer
  • ✓EU GMP Annex 15 change control and requalification
  • ✓Manufacturer maintenance specifications
  • ✓ISO/IEC 17025 calibration traceability
  • ✓GAMP 5 for software updates

Industries We Serve

  • ✓Pharmaceutical manufacturers
  • ✓IV fluid and LVP producers
  • ✓Plastics and packaging plants
  • ✓Food and beverage producers
  • ✓Laboratories
  • ✓Hospitals and public health facilities

Glass to Plastic: A Technology Shift

Hawkland Global has supported IV producers moving from glass bottles to plastic containers. This change reduces breakage, weight and transport costs, and our support covers technology transfer, training and ongoing after-sales service.

View Case Studies

Frequently Asked Questions

What does technology transfer include?

It includes process know-how, recipes, SOPs, training and documentation, so your team can run the new technology independently.

Do you offer annual maintenance contracts?

Yes. We offer service plans that cover scheduled maintenance, priority support and discounted spare parts.

How quickly can you respond to a breakdown?

Most issues are diagnosed remotely first. When a site visit is required, we mobilise an engineer as quickly as possible, based on your service plan.

Can you supply parts for older machines?

In many cases, yes. Send us the machine details and part numbers, and we will source original or equivalent parts.

Keep Your Plant Performing

Talk to us about technology transfer, spare parts or a service plan tailored to your equipment.

Request Support